Zoom customers who use Zoom Meetings, Zoom Phone, and/or Zoom Chat will recognize the agent and supervisor interaction handling experience, as it is part of the same Zoom application.īy pulling together some existing functions, the company was able to offer a customer service experience inside the Zoom tool set.
As the company wrote in a blog post announcing the new service:Ĭombining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate as a standalone customer experience solution or integrate directly into an existing website or application. Eventually the deal fell apart when the stock price plunged, but Zoom’s desire to get into customer service one way or the other didn’t diminish.Įarlier this year, the company announced a new customer service solution, which would take advantage of existing Zoom capabilities. Zoom swung for the fences last summer when its stock value was soaring, offering almost $15 billion to buy Five9 to get into customer service.
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